How to troubleshoot sound problems on Windows 10


The Windows 10 operating system gives users more advanced features than previous operating systems. However, some machines after installing Windows 10 encounter some problems, such as computer crashes. Many people have reconfigured the audio equipment cable to the computer, but the situation has not improved. So How to troubleshoot sound problems on Windows 10?

If you have checked hardware devices such as speakers and wires and make sure they are free, you may experience a loss of sound in the software.

In the article below, we will guide you a number of ways to overcome the sound loss on Windows 10.

Option 1: Check the audio device connector

Before re-examining the installation system on the device, users should check their physical connections to confirm that the Windows audio malfunction has come from hardware or software faults. For those who use external speakers, this step should be taken first. Check if the connection string is the correct connection between the speakers and the computer. Check the correct Audio and Micro head to get the sound.

If we reconnect the cable and still have no results, we will check the installation system on Windows 10.

Option 2: Repair the connection with the Windows Audio Troubleshooter

Windows always has a default feature that detects and resolves network and audio problems. At the sound bar icon on the taskbar, right-click and select Troubleshoot sound problems to use the automatic sounding on-board troubleshooter.

You wait a few minutes for the error sounder to detect and automatically fix the error. If the self-correcting process fails, you can also rely on the cause of the audio error to fix the problem.

Option 3: Adjust the default sound format

Inadvertently you change some of the audio formats on the computer, which also causes the speakers not to sound.

Step 1:

First, at the sound icon on the computer, right-click and select Playback devices.

Step 2:

Next at the Sound interface, we click on the speaker icon and select Properties.

Step 3:

At Speakers Properties, click the Advanced tab. Underneath the Default Format section, we choose the frequency of 24 bits, 44100 Hz or 24 bits, 192,000 Hz. If not, choose 16 bits, 44100 Hz. Then click OK to save.

Option 4: Disable the sound upgrade process

Audio Enhancements is a feature available on Windows 10 that improves sound quality with external speaker devices. However, this feature sometimes also causes audio malfunction.

Step 1:

Also at the sound icon on the screen, right-click and select Playback devices. Then, at the audio device interface, select Properties as Steps 1 and 2 above.

Step 2:

Go to the new interface, click on the Enhancements tab and uncheck the box at Disable all enhancements to not use the sound enhancement feature on Windows 10.

Option 5: Install or update Sound Drivers

Often, the loss of sound on the computer comes from error drivers. Drivers are too old and incompatible with the current operating system, causing the computer to lose sound.

Step 1:

We hit the Windows + R combination to open the Run dialog box on the computer. Then enter the keyword devmgmt.msc, click OK to access.

Step 2:

At the new Device Manager interface, double click on Sound, video and game controllers.

Step 3:

Here are two ways to update audio drivers, including automatic search and download of drivers from the home page.

First: Download Windows 10 sound drivers automatically

When you double click on Sound, the video and game controllers will display the audio driver. Right-click on it and select Update Driver Software.

Step 2:

Then click Search for automatically updated driver software so that Windows will automatically search and update the new driver.

Second: Automatically download Windows sound drivers

Step 1:

If the automatic driver download feature does not work, you can manually locate that driver. We follow Step 1 above. Click Browse my computer for driver software.

Step 2:

Click Let me pick from a list of device drivers on my computer, and then click Next.

Step 3:

Finally select High Definition Audio Device and click Next to update the new driver.

Option 6: Restart Audio Services

Step 1:

Hit Windows + R to open the Run dialog box, then type services.msc and click OK.

Step 2:

Next, right-click on Windows Audio and select Stop to stop Audio Services. Then click Start to restart the service.

Option 7: Upgrade to Windows 10

If the version of Windows you are using has a problem, then you can upgrade to the latest version to fix the loss of sound.

Step 1:

In the Settings interface on Windows 10, click on the Update & Security button.

Step 2:

Next, select Windows Update from the menu bar on the left and select Check for updates on the right for Windows to check and upgrade if applicable.

Here are some ways to help Windows 10 users overcome audio loss problems on the computer. If you use a loudspeaker connection, first check the wiring harnesses and then adjust the settings that we have listed above.

Option 8: Disable Exclusive Mode

Some audio drivers seem to have problems with the “Exclusive Mode” option, which allows the application to exclusively control your sound card. This is usually not a big deal. Mainly no sound driver has caused problems on your system.

You will find this setting in the same window as the “Default Format” option. Disable the “Allow Exclusive” option in “Exclusive Mode”. Click “OK” and see if this fixes your issue or not.

You can re-enable it if disabling this option does not resolve the issue.

Option 9: Check DPC latency

This problem may also be caused by DPC latency. DPC stands for “Deferred Procedure Call”. This is part of Windows, which handles hardware drivers. If the driver takes too long to do something, it can prevent other drivers, such as your audio driver, from performing the task that needs to be done in a timely manner. This can lead to sound problems such as boiling, chattering and other problems.

To check your DPC latency, download and run LatencyMon. Click the “Start” button and let it run in the background for some time. It will monitor your system’s hardware drivers and provide recommendations, informing you which hardware drivers may be affected. If a particular hardware driver is causing the problem, you can try updating the device driver, shutting down the device, removing the device from your system, or replacing it.

Even if you find some latency issues here, they will not necessarily be a problem for a regular PC where you just listen to music, watch videos and play video games. If the tool warns you about the problem but you do not see a problem, you do not need to disable any hardware. This is more important for professional use cases where you really need real time audio. However, if you find a problem, the tool can point to a faulty hardware driver.

LatencyMon download link: